Terms and conditions

What you are buying

MORADIA is software delivered over the internet, for managing property, rentals, sales and short-term stays. Nothing is installed and nothing physical is shipped: what you buy is access to the application for as long as the subscription is paid.

The features available are the ones described on this site on the day you subscribe. The service is improved over time, and those improvements are included in the same plan at no extra cost.

Account and users

The account belongs to the organisation that subscribes. That organisation invites its own staff, decides what each of them may do, and is responsible for how they use the service.

Credentials are personal and must not be shared. If you notice access you did not authorise, tell us straight away using the support contact on this page.

Try before you pay

Every new account starts as a trial, with the full service and without card details. That is when you decide whether the product fits, which is why the subscription is only paid after you have used it.

Price, payment and renewal

The price in force is the one published on the pricing page, in the currency shown there. The subscription is paid in advance and renews for equal periods until it is cancelled.

Card payments are handled by a specialist payment provider. Card details are typed on the bank page and never pass through our systems, nor are they stored by us.

A price change never applies to a period already paid for, and is communicated before it takes effect.

What happens if you stop paying

Once the paid period ends there are seven days of grace in which nothing changes. After that the account becomes read-only: you can still see and export everything that is yours, but you cannot record changes. It is a closed door, not a blackout.

Nothing is deleted for non-payment. As soon as payment is settled, write access returns without us having to do anything.

Cancellation

The subscription can be cancelled at any time through the support contact. Cancellation takes effect at the end of the period already paid for: until then the service keeps working in full, as it was paid for.

The data belongs to the customer

The properties, customers, bookings, contracts and uploaded documents belong to whoever entered them. We process that data to provide the service, and we do not sell it, hand it over, or use it for anything else.

Each organisation’s data is isolated from every other. Exporting to a file is available inside the application for as long as the account exists, including in read-only mode. An account is only deleted for good when the subscriber asks for it.

What we promise, and what we do not

We undertake to keep the service available and to fix faults with due diligence. We do not promise uninterrupted operation: there is maintenance, there are third-party failures, and there are network failures outside our control.

We are not responsible for business decisions taken on the basis of the data entered, nor for each customer’s tax and legal obligations, which remain theirs.

Changes to these terms

These terms may change. The version in force is the one published on this page, with the date shown above, and a material change is communicated to active subscribers before it takes effect.

Governing law

The law of Cabo Verde applies. Before anything else, we will try to settle the matter directly with the customer: it is quicker for both sides.